Ordering Info

Faulty goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund at your choice for a major failure. However, if the failure is minor, for example the goods are not of an acceptable quality, we will fix the problem by choosing whether to give you a free repair instead of a replacement or refund.

Missing pieces
If you are missing pieces from your purchase, you can contact LEGO for replacements to be sent directly to you on 1800 823 757.

Change of mind
Even if your goods are not faulty, but you simply change your mind on a purchase, you have 28 days to return your items to us for a full refund or exchange.
The following conditions apply to a change of mind:

goods must be returned in a saleable condition.
by saleable condition we mean that the item has not been opened or used, is still in its original packaging and all manuals, packaging and accessories are included. If the item is unboxed or partially assembled, we will be unable to offer a refund or exchange, so please take your time when making your choice to avoid any inconvenience at a later date.
original proof of purchase must be provided.
gift cards cannot be refunded or exchanged.
if you return any LEGO purchase(s) that qualify for any free gift with purchase offers to us for a refund, the gift must also be returned.

Other details
All requests for repairs, refunds or exchanges are subject to the following conditions:

email legoservice@dreamworld.com.au with your order or reference number and reason for requesting a repair, refund or exchange.
exchanges are subject to stock availability.
in accordance with the Australian Consumer Law, you are responsible for the shipping costs in the case of a change of mind exchange. We will cover the reasonable costs associated with returns and replacements where goods are found to be faulty.
all goods returned for refund or exchange remain the responsibility of the purchaser until received by Dreamworld LEGO Certified Store.
an authorised refund will be provided using your original payment method within 10 business days of being approved by Dreamworld LEGO Certified Store.
at the time of a refund, if a VIP card was used in the original transaction then the points will be returned to the card balance.