OVERVIEW

This website is operated by Dreamworld LEGO® Store (Ardent Leisure Limited, ABN: 22 104 529 106). Throughout the site, the terms “we”, “us” and “our” refer to Dreamworld LEGO® Store. Dreamworld LEGO® Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Except to the extent required by the Australian Consumer Law, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Dreamworld LEGO® Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Dreamworld LEGO Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at lego@dreamworld.com.au

Faulty goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund at your choice for a major failure. However, if the failure is minor, for example the goods are not of an acceptable quality, we will fix the problem by choosing whether to give you a free repair instead of a replacement or refund.

Missing pieces

If you are missing pieces from your purchase, you can contact LEGO for replacements to be sent directly to you on 1800 823 757.

Change of mind

Even if your goods are not faulty, but you simply change your mind on a purchase, you have 28 days to return your items to us for a full refund or exchange.

The following conditions apply to a change of mind:

• goods must be returned in a saleable condition.
• original proof of purchase must be provided. 
• by saleable condition we mean that the item has not been opened or used, is still in its original packaging and all manuals, packaging and accessories are included. If the item is unboxed or partially assembled, we will be unable to offer a refund or exchange, so please take your time when making your choice to avoid any inconvenience at a later date.
• gift cards cannot be refunded or exchanged.

Other details

All requests for repairs, refunds or exchanges are subject to the following conditions:

• email lego@dreamworld.com.au with your order or reference number and reason for requesting a repair, refund or exchange.
• exchanges are subject to stock availability.
• in accordance with the Australian Consumer Law, you are responsible for the shipping costs in the case of a change of mind exchange. We will cover the reasonable costs associated with returns and replacements where goods are found to be faulty.
• all goods returned for refund or exchange remain the responsibility of the purchaser until received by Dreamworld LEGO Certified Store.
• an authorised refund will be provided using your original payment method within 10 business days of being approved by Dreamworld LEGO Certified Store.
• at the time of a refund, if a VIP card was used in the original transaction then the points will be returned to the card balance.

By participating in the Dreamworld LEGO® Store VIP Program, you agree to be bound by these Terms and Conditions. Therefore, it is important that you read the Terms and Conditions carefully. 

What is the Dreamworld LEGO® Store VIP Program?

The purpose of this program is to provide members with rewards points (Dreamworld LEGO® Store VIP Points) in respect of each eligible purchase made at the Dreamworld LEGO® Store.

The Dreamworld LEGO® Store VIP Program is conducted by Ardent Leisure Limited (ACN 104 529 106) of Level 8, 60 Miller Street, North Sydney, NSW 2060 (Dreamworld), the operator of the Dreamworld LEGO® Certified Store, and is exclusively for the Dreamworld LEGO Store only and does not form part of the following programmes:

• Any official LEGO VIP program which is exclusive to LEGO.com and LEGO owned Stores;
• Any Dreamworld VIP or discount programmes with benefits to be used or redeemable in any Dreamworld attraction.

If you have any questions before you join the Dreamworld LEGO® Store VIP Program or during your membership, you may contact the Dreamworld LEGO® Store on (07) 5588 1151 during store opening hours or email LEGOService@dreamworld.com.au.

Who can become a member of the Dreamworld LEGO® Store VIP Program?

You can only become a member of the Dreamworld LEGO® Store VIP Program if you are aged eighteen (18) years or over and a legal resident of Australia or New Zealand.

How can I join the Dreamworld LEGO® Store VIP Program?

You can join the Dreamworld LEGO® Store VIP Program by signing up at the Dreamworld LEGO® Store.

What information do I need to provide?

In order to join the Dreamworld LEGO® Store VIP Program, you must provide the Dreamworld LEGO® Store with the following information at the time you sign up:
 (i) A member name (first and last name);
 (ii) Valid email;
 (iii) Postcode;
 (iv) Phone number; and
 (v) Date of Birth.

You must ensure that you keep your email address operational and notify us by contacting the Dreamworld LEGO® Store if you change it. You will not receive important program notifications if you fail to do so.

Will I receive marketing communications from the Dreamworld LEGO® Store?

As a Dreamworld LEGO® Store VIP Member, you will automatically receive emails regarding your membership and promotions associated with the Dreamworld LEGO® Store.  If you unsubscribe from these emails, you will no longer receive important program information.

How do I earn Dreamworld LEGO® Store VIP Points?

You will earn Dreamworld LEGO® Store VIP Points every time you make an eligible purchase of LEGO® products at the Dreamworld LEGO® Store located at Dreamworld, Dreamworld Parkway, Coomera, QLD.   Program is only valid for instore purchases at the Dreamworld LEGO Store. Your Dreamworld LEGO Store VIP Card cannot be used to accumulate LEGO VIP Points at any other LEGO Store or online nor used to accumulate any loyalty points on any Dreamworld loyalty programmes. 

Eligible purchases are defined as any LEGO® merchandise available for purchase at the Dreamworld LEGO® Store, excluding gift cards. (You will not earn Dreamworld LEGO® Store VIP Points upon purchase of a gift card, but when a gift card is used by a Dreamworld LEGO® Store VIP member to make an eligible purchase, the VIP member using the gift card will earn Dreamworld LEGO® Store VIP Points).  Dreamworld LEGO® Store VIP points cannot be earnt on any additional service fees incurred such as delivery or postage charges.

To earn points for purchases, you must provide your current Dreamworld LEGO® Store VIP Card at the time of purchase.

Where can I use the Dreamworld LEGO® Store VIP Program?

The Dreamworld LEGO® Store VIP Program may be used for purchases made instore at the Dreamworld LEGO® Store only.  Points, rewards and exclusive offers can only be redeemed at the Dreamworld LEGO® Store and cannot be used in conjunction with purchases online or from any other retailer.

How many points do I earn?

You will earn 0.05 points for every AUD$1.00 spent on eligible purchases at the Dreamworld LEGO Store.  Redeeming 10 Points (earnt based on a AUD$200 spend) qualifies a Dreamworld LEGO® Store VIP member for a discount of AUD$10.00 off their next purchase at the Dreamworld LEGO® Store.

What is the value of the Dreamworld LEGO® Store VIP Points?

Dreamworld LEGO® Store VIP Points do not have a cash value. Points may be accumulated to earn members a discount on eligible purchases.

Do I earn Dreamworld LEGO® Store VIP Points when I make purchases with a gift card?

Yes, you will earn Dreamworld LEGO® Store VIP Points on eligible purchases made by you with gift cards.

When will I receive my Dreamworld LEGO® Store VIP Points?

Earned Dreamworld LEGO® Store VIP Points will be added to your account when the transaction is completed.  

When can I redeem my Dreamworld LEGO® Store VIP Points?

Once your points balance reaches 10 points, you may redeem your points for a discount of AU$10.00 off the price of purchases made at the Dreamworld LEGO® Store.  You may redeem this discount on your next purchase at the Dreamworld LEGO Store, or you may choose to accumulate points. You will be eligible to receive a discount of AU$10.00 off the price of purchases made at the Dreamworld LEGO® Store for every 10 points that you accumulate.

When you make a purchase and redeem Dreamworld LEGO® Store VIP Points, you will earn additional VIP points on the net amount of your purchase, after the discount is applied, not on the full purchase price prior to applying the VIP discount.

Can I redeem points on the same purchase upon which they are earned?

No, it is not possible to redeem Dreamworld LEGO® Store VIP Points during the same transaction in which they are earned.

Can I use Dreamworld LEGO® Store VIP Points towards the purchase of gift cards?

No, points may not be redeemed against the purchase of gift cards. However, you will earn Dreamworld LEGO® Store VIP Points when you use a valid gift card to make an eligible purchase at the Dreamworld LEGO® Store.

Can I redeem Dreamworld LEGO® Store VIP Points for cash?

No, Dreamworld LEGO® Store VIP Points have no cash value, and cannot be redeemed for cash. In cases where the discount earned through redemption of Dreamworld LEGO® Store VIP Points exceeds the value of the purchase, change will not be given.

Can I buy extra Dreamworld LEGO® Store VIP Points?

No, VIP Points cannot be purchased, transferred or redeemed for cash.

What if I need to return a product from which I have earned Dreamworld LEGO® Store VIP Points?

If you return products for refund, any points earned for the purchase will be deducted from your account balance, and any points which were redeemed in connection with the purchase will be added to your account balance.

Do my Dreamworld LEGO® Store VIP Points expire if they are not redeemed?

Yes, all Dreamworld LEGO® Store VIP Points expire two (2) years after they are earnt if they have not been redeemed.  

What if I lose my Dreamworld LEGO® Store VIP Card?

If your Dreamworld LEGO® Store VIP Card is lost or stolen, you must contact the Dreamworld LEGO® Store for a replacement card. Please note that you will need to provide proof of identity to process your request. The lost card will be deactivated and replaced by a new one.

Will I be reminded before the expiry of my Dreamworld LEGO® Store VIP Points?

No, but you will be notified if your account has been inactive for a period of time up to one year.

How do I cancel my membership?

You may cancel your Dreamworld LEGO® Store VIP membership by contacting the Dreamworld LEGO® Store.  You may be asked security questions related to your account to verify that it is your account. Any accrued Dreamworld LEGO® Store VIP Points will be forfeited at the time of cancellation.

Are there any consequences if I do not comply with these Terms and Conditions?

If you fail to meet or observe any of these Terms and Conditions, Dreamworld reserves the right, at its sole discretion, to terminate your membership with immediate effect.

No compensation will be offered for points earned if your Dreamworld LEGO® Store VIP membership is terminated.

What if Dreamworld LEGO® Store VIP Points are credited to my account by mistake?

Dreamworld reserves the right to cancel or remove points which have been issued to your account by mistake or due to a system or human error. Dreamworld will not tolerate deliberate misuse of the system when/if an error in the number of points occurs and such misuse will lead to termination of the member's account and a ban on future use.

Can Dreamworld cancel or make substantial changes to the Dreamworld LEGO® Store VIP Program or these Terms and Conditions?

Yes, Dreamworld reserves the right to cancel or substantially modify the Dreamworld LEGO® Store VIP Program or these Terms and Conditions at any time. If Dreamworld does so, you will be notified by email one (1) month prior to the cancellation or any substantial modification.

How will Dreamworld use personal information and other data relating to me?

Your personal information will be handled by Dreamworld in accordance with its privacy policy, a current copy of which may be accessed at https://www.dreamworld.com.au/general/privacy-policy (Privacy Policy). Dreamworld’s Privacy Policy will be updated from time to time and posted on its website. By participating in the Dreamworld LEGO® Store VIP Program, you acknowledge that you have read and accept the current Privacy Policy.

Personal information provided by you in connection with the Dreamworld LEGO® Store VIP Program will be used for the primary purpose of enabling Dreamworld to administer the Dreamworld LEGO® Store VIP Program and those secondary purposes disclosed in the Privacy Policy.

What if I wish to access, update or remove my personal information or have a privacy related complaint?

Please email us at privacy@ardentleisure.com if you wish to access, update or remove your personal information or have a privacy related complaint.

Any complaint regarding a breach of the Australian Privacy Principles will be investigated by an authorised officer. The complainant will be advised of the outcome of the investigation as soon as practicable.

Can Dreamworld be held responsible for any misuse or hacking of my Dreamworld LEGO® Store VIP Program Membership?

No, the Dreamworld cannot be held responsible for any misuse of your account. Further, Dreamworld cannot be held liable for any loss or damage arising from such misuse, hacking etc.

You should contact Dreamworld immediately if you become aware of any misuse or suspected misuse of your account.